Portfolio
Strategic Customer Success Manager | Enterprise Cybersecurity
Selected results
- 130% NRR, 95% GRR, and 120% quota attainment across 12 NDR accounts (~$18M ARR), ExtraHop
- $2.4M expansion in one Fortune 500 financial services account, ExtraHop
- 115% quota attainment and 100% renewal of due contracts across a 15-account, $27M SIEM portfolio, Securonix
- 125% quota attainment and 20% YoY ARR growth on a $55M Fortune 500 portfolio, McAfee
- 115% NRR across enterprise identity accounts, Auth0
Experience
ExtraHop | Strategic Customer Success Manager | 2023-2026
- Owned renewal and expansion forecasting across a ~$18M ARR NDR portfolio, attaining 120% of quota with 130% NRR, 95% forecast accuracy, and 7 expansion opportunities.
- Expanded a Fortune 500 financial services account by $2.4M by finding segmentation, visibility, and detection coverage gaps across east-west traffic.
- Held 95% GRR while recovering a $1.35M at-risk renewal through CISO realignment and SOC enablement.
- Cut time-to-value 20% across Fortune 500 healthcare environments by restructuring deployment workflows and speeding rollout of high-impact detection use cases.
- Cut MTTR for one healthcare customer from 24 hours to 9 hours (63% faster) in six months by closing telemetry gaps, fixing asset classification, and connecting NDR data to SOC investigation workflows, preparing the SOC for AI-assisted detection.
Securonix | Strategic Customer Success Manager | 2021-2022
- Renewed 100% of contracts up for renewal across a 15-account, $27M SIEM portfolio by spotting risk early, rebuilding stakeholder alignment, and stabilizing high-risk accounts with clear escalation ownership.
- Reached 95% renewal forecast accuracy through structured risk reviews, health scoring, and executive sponsor tracking.
- Improved log ingestion quality, detection coverage, and alert triage to move customers toward AI-assisted SIEM operations.
McAfee | Enterprise Customer Success Manager | 2019-2021
- Grew a $55M Fortune 500 portfolio 20% YoY by leading 14 multi-million-dollar renewal and expansion cycles.
- Protected enterprise revenue as senior escalation lead for the most complex Fortune 500 accounts.
- Improved adoption of endpoint, DLP, and threat intelligence platforms by mapping product usage to SOC workflows and executive risk priorities.
Auth0 (now Okta) | Senior Customer Success Manager | 2018-2019
- Delivered 115% NRR across enterprise identity accounts by leading executive business reviews with customer engineering, product, and executive leaders.
- Raised NPS from 33 to 65 by rebuilding success playbooks and introducing structured success planning.
Total Trial Services | Director of Customer Success | 2017-2018
- Led customer engagement across 87 clients and managed an 8-person team.
- Raised client retention from 73% to 95% by building onboarding, satisfaction tracking, and escalation processes.
Proofpoint | Customer Success Manager | 2015-2017
- Held 98% retention across 18 enterprise accounts by driving adoption of email security and threat protection and resolving complex escalations with support, product, and engineering.
Earlier experience
- Keynote Systems, Global Enterprise Manager, Customer Success: grew the customer success team from 8 to 17 direct reports and held 99% enterprise retention on web performance monitoring accounts.
- Trend Micro, Technical Account Manager and Customer Account Manager: 11 enterprise endpoint and network security accounts in financial services and healthcare.
Core skills
- Revenue: Renewal and expansion quota ownership, forecasting, NRR and GRR, churn prevention, account planning
- Executive and cross-functional: CISO and SOC leader engagement, QBR and EBR delivery, escalation management, support, product, and engineering coordination
- Security: NDR, SIEM, XDR and EDR, IAM, DLP, threat intelligence, SOC workflow optimization, security data pipelines, AI-assisted alert triage
- Tools: Gainsight, Salesforce, Skilljar
Certifications
Certified Customer Success Manager (CCSM), Success Coaching | Certified Ethical Hacker (CEH) | AWS Cloud Practitioner Essentials | API Security Fundamentals, APIsec University | Support Professional Manager, TSIA
Education
Computer Science coursework, Eastern Michigan University | A.A., General Studies, Washtenaw Community College